MARUTI TOPS IN J D POWER SURVEY FOR 10TH YEAR
PTI
See this story in: The Hindu Business Line (Web Edition)
New Delhi: Maruti Suzuki India has topped the list for the tenth consecutive year for customer satisfaction in the country, a survey by global market research firm J D Power said. In a survey, 'J D Power Asia Pacific 2009 India Customer Service Index (CSI) Study', Maruti Suzuki India (MSI) scored 824, on a scale of 1,000 points, followed by Honda Siel Cars India (HSCI) at 791 and Mahindra & Mahindra (M&M) at 757.
For the tenth consecutive year, MSI ranks highest in customer satisfaction with authorised dealer service in India.MSI performs particularly well in the service advisor and service facility factors, J D Power said.
Only MSI and HSCI bettered the industry's average score of 785. The other major car makers in the top ten are Toyota (754), Mahindra-Renault (750), Tata Motors (750), Chevrolet (748), Hyundai (743), Ford (733), Fiat (727) and Skoda (722), J D Power added .
The leading brands differentiate themselves in the service quality and vehicle pickup factors, J D Power Asia Pacific Senior Director Mr Mohit Arora said. The study measured overall satisfaction by examining five factors - service quality, vehicle pick up, service advisor, service facility and service initiation.
http://www.thehindubusinessline.com/blnus/02271820.htm
HYUNDAI TAKES MAHINDRA RENAULT TO DELHI HC OVER 'SANDERO'
PTI
See this story in: The Economic Times (Web Edition)
New Delhi: Hyundai Motor India has taken Mahindra Renault to the Delhi High Court objecting to the latter's plan to launch a compact car in the country with the name 'Sandero' alleging that the rival was trying to cash in on its popular brand Santro with a similar sounding product.
"They (Mahindra Renault) are planning to launch Sandero, which is very similar sounding to our Santro. Both are hatchbacks and Santro is an established trademark and they are trying to get mileage out of it," a senior Hyundai Motor India (HMIL) official told PTI.
HMIL's plea requests the court not to allow Mahindra Renault to launch the car under the name Sandero, he added.
Neither a call made to Mahindra Renault Chief Executive Officer Nalin Mehta nor an e-mail sent to Mahindra & Mahindra group spokesperson seeking comments on the development got a reply.
'Santro' is HMIL's flagship brand and a total of over 15 lakh units have been sold both in the domestic and the overseas markets since its launch in September 1998.
On the other hand, Mahindra Renault has been struggling to mark its presence in the Indian car market with its sole product Logan failing miserably sparking speculations of a break-up of the joint venture between Mahindra & Mahindra and French auto major Renault.
Market analysts pointed out that the firm desperately needs another product to keep the JV alive.
The Logan sold only 510 units in September compared to 1,752 units in the same month last year. In the first six months of this fiscal, the JV sold 2,901 units compared to 9,217 units in the same period last year.
Last week Renault President and CEO Carlos Ghosn had said that falling sales of the Logan was a matter of concern and hinted that all was not well in its relationship with M&M and the ties could even be broken.
"I am not saying we will, I am saying we can. I don't want anybody to be surprised. We have three partners (in India). Our intention is to continue with the three partners, but if it is not possible, I can tell you that we need at least one," Ghosn had said at the Tokyo Motor Show.
Renault has other alliances with Bajaj Auto for a small car project and Ashok Leyland through Nissan for light commercial vehicles in India.
He had stated if things didn't work out Renault could eventually bring its future product with a new partner.
"It is a matter of concern, every time your sales go down on any model not only in India, we always check why ... We are going to try sometime, if it does not work we will go for a second time with a decent car and eventually with a different partner, does not matter. We are in India to stay," Ghosn had said.
http://economictimes.indiatimes.com/news/news-by-industry/auto/automobiles/Hyundai-takes-Mahindra-Renault-to-Delhi-HC-over-Sandero/articleshow/5168163.cms
Sandero rings a Santro bell in Hyundai
Business Standard (Web & Print Edition)
http://www.business-standard.com/india/news/sandero-ringssantro-bell-in-hyundai/374548/
Hyundai takes Mahindra Renault to court
The Hindu Business Line (Web Edition)
http://www.thehindubusinessline.com/blnus/02271301.htm
Hyundai takes Mahindra Renault to HC
The Statesman (Web Edition)
http://www.thestatesman.net/page.news.php?clid=12&theme=&usrsess=1&id=273196
Hyundai takes Mahindra Renault to Delhi HC over 'Sandero'
Deccan Herald (Web Edition)
http://www.deccanherald.com/content/32710/hyundai-takes-mahindra-renault-delhi.html
Santro vs Sandero: Hyundai drags Mahindra Renault to court
Rediff India (Web Edition)
http://business.rediff.com/report/2009/oct/27/auto-hyundai-drags-mahindra-to-court.htm
Hyundai-Mahindra row
The Financial Express (Delhi Print Edition)
Hyundai moves court
Hindustan Times (Delhi Print Edition)
Hyundai takes Mahindra Renault to Delhi HC
Mint (Delhi Print Edition)
Hyundai takes Mahindra Renault to Delhi High Court
The Times of India (Delhi Print Edition)
HYUNDAI BETS BIG ON USED CAR BUSINESS
The Economic Times (Web & Print Edition)
New Delhi: With its used car business growing faster, Hyundai Motor India has taken a fresh initiative to focus on Hyundai Advantage the arm dealing with the used car business. Hyundai buys all the cars of any make and any model under the exchange scheme.
With the aim to cater to the needs of exchange customers, Hyundai Advantage was launched in 2006 with six dealers across six prominent locations in India. Hyundai Advantage boasts of 69 operational dealers across 49 locations in India and the plan is to take the number up to 108 across 59 cities by the end of 2009 and to 200 operational dealers by the end of 2010, sais Arvind Saxena, Sr V-P, marketing & sales, HMIL.
Saxena said, The size of the used car business in India is approximately 1.3 million cars per annum. This number is expected to grow exponentially in the next few years. We want to aggressively focus on Hyundai Advantage, as it will not only help us retain our old customers through exchange and upgrade schemes but will also make an interesting business proposition given the phenomenal market for used cars in India.
According to him, strict quality standards are maintained to ensure that the used cars sold are of a superior quality and the buyer gets complete peace of mind. Each used car is put through a rigorous series of checks, which covers every aspect of the cars functioning. Hence, each customer is assured of a certified used car in very good condition, he said.
Copyright 2009, Bennett, Coleman & Co. Ltd. All Rights Reserved"
http://economictimes.indiatimes.com/news/news-by-industry/auto/automobiles/Hyundai-bets-big-on-used-car-business/articleshow/5168989.cms
Hyundai bets big on used car business
The Indian Express (Web Edition)
http://www.indianexpress.com/news/hyundai-bets-big-on-used-car-business/533986/
Hyundai to expand its used car business
Deccan Chronicle (Web Edition)
http://www.deccanherald.com/content/32801/hyundai-expand-its-used-car.html
NISSANS INDIA SMALL CAR TO HAVE KEY CHINESE PARTS
Murali Gopalan
The Hindu Business Line (Web & Print Edition)
Mumbai: Nissans small car for India, scheduled to roll out in May 2010, will have a small proportion of Chinese parts, which include the headlamp and engine control unit.
In addition, some components for the diesel engine and manual transmission will be imported from Europe.
Apart from this, most of the parts will be sourced locally. This will also include those for the petrol powertrain, top company sources told Business Line on the sidelines of a press meet to discuss Nissans global V-platform strategy.
China is familiar territory for Nissan contributing to over half a million of its vehicle sales. And even while India has a quality-driven supplier base, China has had a head-start and is particularly competent in the powertrain department.
This will come in handy for the new platform strategy where India, China and Thailand have been identified among the five manufacturing hubs. There will be interchange of components from one region to another and Nissan officials believe it is only a matter of time before India takes the lead here.
Till that time, China could still play a more pivotal role largely because of the scale Nissan has achieved in the country over the years. Cars produced in India will be exported to Europe, Africa and West Asia. The fourth hub for the global platform, according to Mr Vincent Cobee, Corporate Vice-President and Program Director, could be one of the Americas while the fifth country of manufacture has not been finalised yet. Indications are that Brazil could occupy the fourth slot and Russia the final one given the growing role of the BRIC (Brazil, Russia, India and China) countries. Nissan is looking at one million units from these five countries though no timeframe has been set as yet.
Compact option
There will be three cars produced on this platform and India, like Thailand (whose rollout is scheduled in March 2010), will be the launch pad for the compact option.
Indications are that the sedan will be produced in China first, when manufacturing begins in July 2010, though Nissan officials declined to comment on the subject.
The sedan version has been planned for India in 2011, while the third car is expected to be a lot sportier. Nissan has paid a lot of focus on commonality of components between the three cars to keep costs in check.
For instance, the common platform parts on an average are nearly 85 per cent, while in the case of body parts, this is closer to 50 per cent. Mr Noritaka Tsuru, popularly referred to as the Godfather of the new platform, said that Nissan had set itself the goal of making the worlds best compact car.
The focus was on optimising costs while keeping weight to the minimum and delivering maximum value in terms of mileage and speed. Internal slogans such as Simple is smart, smart is cool and use your brains, think differently became the guiding principles.
Smart technology
The net result was new a three-cylinder car which was fast, stable and had achieved a breakthrough in noise and vibration. Costs were trimmed thanks to use of smart technology and in markets such as India, the car was actually engineered to suit the raw material available, as was the case with sheet metal.
Mr Tsuyoshi Kobayashi, Chief Vehicle Engineer, said that on an average, 40 per cent reduction had been achieved in the number of parts which had also pulled down costs as a result. Over 100 engineers from India, China and Thailand had been trained for the new platform strategy.
http://www.thehindubusinessline.com/2009/10/28/stories/2009102851561800.htm
Nissan to make 2 cars based on V-platform
The Economic Times

NISSAN TO PRICE SEDAN AT THE PREMIUM END
Swaraj Baggonkar
Business Standard (Web Edition)
Mumbai: Japanese auto maker Nissan Motor Company, which plans to launch a compact car in India after six months, showcased a sedan. The car is to be built on the same platform as the compact car, but will not serve the low-cost concept.
Senior officials of Nissan Motor stated that the company had largely frozen the design and concept of the sedan, which will be positioned as a premium product that would perhaps take on the likes of Chevrolet Cruze, Honda Civic and Toyota Corolla Altis.
The sedan would be launched in 2011. It incorporates futuristic styling, including large swooping headlights, tight lines running on the side doors, aggressive front facia and a sporty-looking but compact boot.
The company also displayed pictures of its yet-to-be-named compact car to reporters. Nissan is gearing up to launch the new compact car in May 2010 from the Chennai manufacturing facility, which is equally owned by French car maker Renault. The trial production of the small car which will compete with Hyundai i10, Maruti Suzuki A-star and Chevrolet Spark, among other models will begin next month.
Reporters were also shown pictures of a third model which would be positioned as a multi-purpose vehicle. This third vehicle, also to be made on the same platform, may or may not be sold in India as the company is yet to take a decision on the same.
http://www.business-standard.com/india/news/nissan-to-price-sedan-atpremium-end/374549/

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